Case Studies

Boston Medical Customer Story

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Case study Boston Medical Center The Challenge Securing data as healthcare expands beyond the hospital Boston Medical Center (BMC), New England's largest safety-net hospital and Level I trauma center, has remained unwavering in its community commitment since 1864, when its doors opened to Boston's underserved as the first municipal hospital established in the United States. The primary teaching affiliate for Boston University School of Medicine, BMC is today a private, not-for-profit, academic medical center where more than one million patient visits per year uphold its tradition of providing accessible healthcare to all in need of care regardless of status or ability to pay. Much has changed since BMC's earliest days, when game-changing advances such as antiseptic surgery, germ theory, and vaccines for typhoid fever and plague still lay ahead. In a medical landscape that's evolved to include telehealth mobile apps, web-based electronic medical records (EMR) systems, and remote monitoring, accomplishing BMC's "exceptional care, without exception" mission requires tools its 1860s founders would have been hard-pressed to imagine. Objective As medical technology increasingly moves healthcare delivery beyond hospital walls to everywhere it's needed, Boston Medical Center sought to secure the data and devices moving with it. With Cisco Umbrella protecting highly sensitive patient, employee, and research data against malware, ransomware, and other threats, this busy academic medical center can focus on providing exceptional healthcare to patients at its main facility in Boston's South End, locations away from the hospital, and in the cloud. Solution Cisco Umbrella Impact • Strengthened security for users and devices on- and off-network with no impact to users or patients • Blocked more than one million threats per month • Gained deep network insight to expedite incident response resolution © 2020 Cisco and/or its affiliates. All rights reserved. " While other security products slow down requests to the internet by filtering them through inline devices, Cisco Umbrella delivers security from the cloud without added latency, which is crucial because every millisecond counts in patient care." Lee Cullivan Chief Information Security Officer Boston Medical Center

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