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Symmetric Engineering Group Case Study

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© 2016 Cisco and/or its affiliates. All rights reserved. © 2016 Cisco and/or its affiliates. All rights reserved. How an MSP expanded its security stack to increase profitability and safeguard its clients. C A S E S T U DY Organization snapshot Company: Symmetric Engineering Group Headquarters: Tampa, FL Number of users protected: 650+ endpoints Challenge: • Staff resources monopolized by support requests • Growing volume of malware that isn't caught by existing security stack • Ability to focus on business growth hampered by limited automation Solution: Cisco Umbrella for MSPs Impact: • Decreased ticket volume by roughly 15 percent • Saved 20 hours of remediation time per month • Reduction in alerts on existing firewall and AV solution • Reduced aggregate infection volume " Since deploying Cisco Umbrella, we haven't had to wipe or work on a PC with a malware infection. We now spend less time on support for malware, which increases our profitability, and clients spend less time and money shipping machines back to us, which increases their profitability. It's a win-win." George Lakiotis CEO Symmetric Engineering Group

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