Feature Briefs

Autotask Integration

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The protection your customers want, integrated with your PSA platform Automation is key to running an efficient MSP, since each hands-on interaction with a customer adds delays, increases operating expenses, and reduces the amount of resources available for growth. Through integration with Autotask, Cisco Umbrella for MSPs has created a simple way to deliver enterprise-grade security services to your customers. By automatically connecting security services to your business management platform, everyone in your organization gains greater visibility that leads to reduced costs, increased profits, and improved customer retention. Less time cleaning, more time growing At its core, Umbrella for MSPs is a cloud security platform that provides the first line of defense against threats on the internet wherever users go. Immediate containment, automated ticketing Reacting to threats after damage has occurred is expensive for you and your customers. Umbrella for MSPs takes a proactive approach, identifying and containing threats before they cause damage to your customers. It automatically pushes actionable tickets to Autotask, enabling you to efficiently prioritize malware cleanup. Reduce malware infections by up to 80% Under fixed-fee contracts, every infection means taking a hit to your bottom line. Our MSP partners see a dramatic reduction in the number of hours spent fixing problems caused by malware that antivirus and firewall solutions miss. With each automated malware containment, you save valuable resources that can be applied to revenue-generating projects. With the addition of the Autotask integration, metrics on prevented infections demonstrate the value you provide to customers. © 2016 Cisco and/or its affiliates. All rights reserved. Automate security with Cisco Umbrella and Autotask. F E AT U R E B R I E F " Everything we do is driven through Autotask. The Cisco Umbrella integration enables us to be alerted the moment an issue arises and a ticket is created in Autotask, so we can proactively resolve problems before they can impact our customers' business." Paul Tomlinson, Owner and Managing Director Mirus IT When containing botnet callbacks, Umbrella for MSPs automatically creates tickets in Autotask where your team can see and act before damage is done.

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