Feature Briefs

Centralized Reporting for MSPs

Issue link: https://learn-umbrella.cisco.com/i/718701

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Centralized reporting in Cisco Umbrella for MSPs shows you all your clients' internet activity in a single pane of glass. See how these beautiful, actionable reports help you monitor and identify what needs your attention. Challenge: Blind spots from cloud apps You can't manage what you can't see. Remote monitoring and management (RMM) is great at showing you what software is running on your systems but today's users access cloud applications directly through the browser, which creates blind spots for you. At the same time, work is no longer a place you go — it's something we do from home, coffee shops, and airports. That has created a huge blind spot for perimeter security, like firewalls. Your clients and their employees, who are just trying to do their jobs, are signing up for consumer cloud applications without considering the compliance or business risk. So how do you get back visibility and control in the world of roaming users, BYOD, and cloud applications? Solution: See it all in a single pane of glass The centralized reporting feature provides visibility in a single pane of glass within the MSP console, so that you can efficiently manage all your client organizations instead of one client at a time. Monitor service status for all clients together to identify which ones need your attention. See if any of your clients have an abnormal number of malware or content filtering blocks, which might indicate an infected client machine. With centralized reporting in Umbrella, you have a more complete picture of real-time internet activity for on-network and roaming devices, with reports on security, usage, compliance, and cloud services. Benefits Monitor service status for all your clients In a service status report, explore the deployment and traffic stats for all your clients at once. That way you can ensure that all clients are deployed correctly, traffic is going where it needs to go, and the Umbrella roaming client endpoint agents are protecting devices off the network. You can also validate that your policies are being used the way you intended. Quickly and easily identify which clients need your attention In the security summary report, you can see the security status across your entire client base and quickly pinpoint clients with an abnormal number of malware blocks or content filtering blocks. You can use that to explore whether the client needs security training — or if there are pop-up generators being blocked on a client machine. Sorting the report can help you organize which clients are impacted, so that you can take action and clean up the affected machines. Find rogue cloud app usage to upsell clients on business-grade versions of those apps The cloud services report provides you with a more complete picture of service usage and security across all of your clients. You can see if end users are using sanctioned applications, or personal accounts, which might put client data at risk. With this report, you can identify leads and have a data-supported conversation about what to do next with cloud services at their organizations. This can help you upsell new products, because you already know what the end users are using — now it's about framing a sale to a need that you already know exists. © 2016 Cisco and/or its affiliates. All rights reserved. Visibility in the cloud. F E AT U R E B R I E F About Cisco Umbrella Cisco Umbrella for MSPs is a cloud security platform that provides the first line of defense against threats on the internet wherever users go. By learning from internet activity patterns, Umbrella automatically uncovers current and emerging threats. And because it's built into the foundation of the internet, Umbrella blocks threats before they ever reach your network or endpoints. It also provides visibility with beautiful, actionable reports in a single pane of glass, designed for the way MSPs work.

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