Feature Briefs

DS-ConnectWise-Integration

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More effective security for your customers, more efficient business for you Automation is essential to running an efficient MSP, because each hands-on interaction with a customer adds delays, increases operating expenses, and reduces resources available for growth. By integrating with ConnectWise, Cisco has created a simple way to deliver enterprise- grade security services to your customers. By automatically connecting security services to your PSA, everyone in your organization gains greater visibility that leads to reduced costs, increased profits and improved customer retention. Less time dealing with infections Cisco Umbrella for MSPs provides an advanced layer of malware protection that reduces the time spent remediating malware by preventing new infections and containing botnet callbacks, both inside and outside the network perimeter. The ConnectWise integration goes a step further by making your service delivery more efficient with intelligent ticketing and reporting. Now you can spend time adding new value for your customers, instead of chasing down infections. Reduce malware by up to 80% Every infection means taking a hit to your bottom line, under fixed-fee contracts. Our MSP partners see a dramatic reduction in time spent fixing problems caused by malware missed by antivirus and firewall solutions. With each automated malware containment, you save valuable resources that can be applied to revenue-generating projects. With the ConnectWise integration, metrics on prevented infections demonstrate the value you provide to customers. Proactive containment, automated ticketing Reacting to threats after damage has occurred is expensive for you and your customers. Umbrella for MSPs takes a proactive approach, by identifying and containing threats before they cause damage to your customers. It automatically pushes actionable tickets to ConnectWise and leverages a deep integration to avoid duplicate tickets. This enables you to efficiently prioritize malware cleanup and act before customers are impacted. " We're doing more forethought for customers, asking questions like: Where are you trying to go? What systems do you need to get there? Before Umbrella, we didn't have the hands to do that." Ethan Tancredi President of MySherpa When containing botnet callbacks, Umbrella for MSPs automatically creates tickets in ConnectWise so your team can see and act before damage is done. © 2016 Cisco and/or its affiliates. All rights reserved. Simplify security with Cisco Umbrella and ConnectWise. PSA integration simplifies service delivery F E AT U R E B R I E F

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