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Cisco Umbrella Customer Support Options

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© 2016 Cisco and/or its affiliates. All rights reserved. Every employee at Cisco is dedicated to customer success. The Cisco Umbrella global customer support team is here to quickly resolve any of your requests or issues. Many businesses opt for priority technical support to further mitigate business risks, have more peace of mind, and look like a hero. Select the right level of support Larger enterprises often want a technical account manager (TAM), who acts as a liaison between Cisco Umbrella's product management, engineering, and technical support teams. A dedicated Umbrella product expert that knows your business, advises you, and advocates for your specific needs. Plus, proactively monitors your account and expedites issue resolution. Most other businesses simply want a direct phone number to Umbrella's local or global customer support teams to enable real-time discussions with a product expert. Platinum Support Dedicated TAM Gold Support 24x7 global support Basic Support 24x5 email-only Online support KnowledgeBase, documentation, case portal, and notifications Prioritized response targets P3 - Information request 1 2 business days P2 - Technical issue 2 1 business days P1 - Service outage 3 30 minutes 2 hours Technical support access Email access 4 Named support contacts 5 3 Phone access 5 24x7 for P1; 24x5 for P2/P3 Dedicated Technical Account Manager (TAM Read more on page 2 Customer support options and TAM program. DATA S H E E T Why Cisco Umbrella Cisco Umbrella is a cloud security platform that provides the first line of defense against threats on the internet wherever users go. By analyzing and learning from internet activity patterns, Umbrella automatically uncovers current and emerging threats. And because it's built into the foundation of the internet and delivered from the cloud, Umbrella is the simplest security product to deploy and delivers powerful, effective protection.

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