Case Studies

Mirus IT saves £60K per year in engineering time by deploying Cisco Umbrella for MSPs

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© 2016 Cisco and/or its affiliates. All rights reserved. The problem As a Managed Service Provider (MSP), Mirus IT not only provides outsourced IT services to customers, but also acts as their virtual Chief Information Officer (vCIO). In this role, Mirus often suggested customers buy a product to help reduce the number of virus and malware infections — however, few customers were acting upon this advice. "Not many of our customers went with our recommendation to protect themselves. Business owners were telling me that they would prefer to accept the risk rather than incur the cost of implementing a content [security] tool," explains Mirus IT Managing Director Paul Tomlinson. Since they offer a fully managed and flat-fee IT service to their customers, this meant that Mirus IT was spending a lot of time dealing with infections at customer sites. "There was no additional cost to customers if we spent days or even weeks dealing with infections and so, profitability wise, this had a big impact on us as a business". Mirus was considering taking on two full-time field engineers to deal with the anticipated infections across the expanding number of customer endpoints. The time spent managing infections not only impacted the bottom line but also had a negative effect on the relationship with customers. A typical rebuild of an infected machine would take 8 hours, time that Mirus would have preferred to spend adding value to customer relationships through account management activities.

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