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Mytech Partners Customer Story

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© 2017 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) The results Boosting security, productivity, and visibility today and tomorrow "Our Cisco Umbrella for MSPs rollout was smooth and we received incredible support in customizing scripts to boost compatibility with our RMM tool," says Motz. "In turn, we can deploy Umbrella very quickly; we can configure the portal and automate reporting in minutes. It's very painless, very simple. And upon deployment, we see a notable reduction in antivirus (AV) incidents, and ransomware threats tend to taper off pretty quickly." The net effect is increased productivity for Mytech and its customers. "Cisco Umbrella for MSPs is a solid product that just works. It runs completely behind the scenes for our customers, then automatically generates a ticket into our system if it detects a threat or a remediation need, which saves us from spending time on non-existent threats and issues. Our engineers are freed from battling basic security problems so they can spend time on higher-value work and better serve customers," says Austin. "That time allows us to focus on our customers' people rather than just their technology." "Umbrella for MSPs helps us deliver additional value with more granular reporting on internet utilization by user, giving our customers greater insight into online productivity roadblocks and potentially dangerous malicious sites," says Motz. "That gives us another layer of reporting, as well as another layer of control to help enable productivity by blocking unnecessary sites." The increased visibility creates efficiencies on Mytech's end, too. "I use the deep and customizable reporting on a daily basis," says Motz. "I need to be able to look at our entire population and identify any problems. The reporting engine is very well designed to drill down quickly so problems can be resolved fast." "Above all else," says Austin, "Cisco Umbrella for MSPs serves as a ubiquitous foundation upon which we can actually deliver consistent security, whether that's to PCs in offices protected by firewalls or to the laptop of a mobile user working in coffee shops, airports, and hotels on the road. We know we're going all the way to the DNS layer to keep our customers and their critical data safe, and that we're doing so with a partner who understands the intricacies of everything that entails." " Cisco Umbrella for MSPs is a solid product that just works." Nathan Austin Vice President of Business Development Mytech Partners

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