Onboarding New Customers: How to stop fighting fires and get in control

March 19, 2016

Good news: You’ve just signed a new client!

Bad news: You must onboard your new client with a limited view into their current systems and processes. And that could mean limited security protection that would result in a flood of new tickets for your team.

It can be a rough start because you’re stuck spending too much time reacting to problems instead of truly managing the network and infrastructure in a sustainable manner.

When you operate under a fixed fee contract, every surprise is an unwelcome risk to your profitability. Fortunately, there is a better way to start quickly and build controls for the long term—and it begins with Cisco Umbrella for MSPs.

In this webcast, we’ll cover how Cisco Umbrella for MSPs helps MSPs onboard new clients with ease. Join Cisco’s Dima Kumets, Senior Manager, Product Management Cloud Security, as he discusses the following:

  • The most common obstacles to proactive security management — and how you can avoid them.
  • The four ways "firefighting" impacts your engineers and harms your client
  • The key questions every onboarding team needs to answer for every new client.
  • The biggest roadblocks to effective discovery and standardization.
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